Juneyao Airlines Customer Service

About the Airlines

Juneyao Air is a highly reputable flag carrier in Shanghai in China. This airline was founded in 2005 and has grown immeasurably over the years. At the moment, the headquarters of Juneyao Airlines is in Shanghai. Understandably, the airline has two main hubs, namely;

  • Shanghai Pudong airport
  • Shanghai Hongqiao airport

Unknown to a few, Juneyao Air flies to over 70 different destinations. For this reason, travelers can book Juneyao Airlines flight tickets to fly domestically or internationally. Juneyao Airlines manages to fly to multiple places thanks to its fleet size.

Currently, the airline has over 70 planes: both passenger and cargo planes. Therefore, you can book an airplane to transport your cargo.

Ho to Make Juneyao Airlines Reservations

The good news is that Juneyao Airlines offers multiple flight booking options. For instance, you can opt to book a Juneyao Airlines booking online or offline. Below are some of these reliable flight booking options.

a) Contact Juneyao Airlines customer support

A passenger can request a live agent to complete Juneyao Airlines book flight for them. Feel free to dial 021-511-555-55 to talk to a live customer care representative. He or she will capture all the necessary details and book a flight for you.

International passengers can dial +1-844-873-0999 to request an agent to help them. They’ll be more than glad to book a Juneyao Airlines online booking at no additional charges.

b) Book on Juneyao Airlines’ official website

Secondly, you can visit www.global.juneyaoair.com to complete a Juneyao Airlines online booking. Upon visiting the website, you’ll need to click the ‘Book &Manage’ option. After that, click the ‘Flights’ option.

The next step is to select your preferred type of flight. You’ll equally have to provide additional details such as:

  • Total number of passengers
  • Destination
  • Point of departure
  • Travel dates

Kindly click the ‘Search’ option after filling out all these details. You’ll get a full list of all the scheduled flights. It’s up to you to select the best one for you.

c) Email customer service

Here’s some good news, you’re free to email customer service. The representatives are at liberty to book a flight for you. Juneyao Airlines’ email address is webmaster@juneyaoair.com or customercare@juneyaoair.com

You have a reason to relax as these agents are conversant with both English and Chinese. Customer care agents respond to emails within 24 hours since they’re online.

Flight Check-in Process

Travelers must confirm their Juneyao Airlines flight tickets in time. Luckily for flyers, Juneyao Airlines flight check-in policy offers multiple flight confirmation options. They include:

Online flight confirmation: one is free to complete the flight confirmation process on www.global.juneyaoair.com

Check-in at the airport: a better option is to confirm your air ticket at your departure airport. Unfortunately, this option may be inconvenient, especially if you arrive slightly late. For this reason, it’s advisable that you get there earlier.

In-Flight Amenities

Juneyao Airlines enjoys splendid customer ratings thanks to their in-flight amenities. Here is a summary of some of these top-class onboard facilities.

  • Leather seats: each passenger is entitled to one of these unmatched passenger seats. Understandably, the airline won’t access you an extra fee to access this facility. Please note that different planes have seats of different colors.
  • Onboard entertainment: flyers can enjoy unlimited inflight entertainment during the flight. Most travelers opt to watch the latest movies while flying with Juneyao Airlines.

Baggage Policy

Junyao Airlines permits travelers to carry baggage onto the plane. However, clients must be willing to abide by all the policies in place. Here are some of the baggage policies in place.

  • Business-class travelers can bring luggage of up to 32 kilograms.
  • Economy class flyers can bring luggage of up to 23 kilograms.
  • Infants enjoy a baggage allowance of 23 kilograms.
  • No travel bag can have a total dimension of over 158 centimeters.
  • Domestic business class travelers get a free baggage allowance of 30 kilograms.
  • Local economy class travelers get a free baggage allowance of 20 kilograms.

Forbidden Items

Kindly note that Juneyao Airlines does not allow some items. For this reason, you cannot add such things to your luggage bag. Some of these include:

  • Lithium batteries
  • Ammunitions
  • Fuel
  • Cigarettes
  • Guns

Juneyao Airlines Cancellation Policy

Juneyao Airlines allows travelers to cancel an air ticket if they no longer wish to fly. You’ll be happy to know that the airline has a 24-hour flight cancellation policy. If you cancel your Juneyao Airlines booking within 24 hours, you’ll get a full refund.

Conversely, if you delay beyond that duration, you’ll have to pay a small service charge. More often than not, the airline deducts this fee from the already paid booking fee. Passengers must note that Juneyao Airlines’ cancellation policy solely applies to valid bookings.

Flight Change Policy

One is at liberty to change their Juneyao Airlines online booking. Please note that the airline charges a minimal flight change fee. Travelers need to confirm whether the alternative flight is scheduled first.

Additionally, flyers need to confirm the booking fee of the alternative flight. If you’d like to book a costlier air ticket, you’ll have to cough up an additional booking fee.

About Juneyao Airlines Customer Service

Juneyao Airlines has the most dedicated customer care representatives. Passengers are free to dial +86-219-5520 to talk to an agent. Better still, you can send them an email on customercare@juneyaoair.com and wait for a response within 24 hours.

Customers will be happy to know that the agents can speak both English and Chinese fluently. Apart from that, you’ll be relieved to know that customer care agents are available 24-hours every day.

Frequently Asked Questions

1. What services can I request from Juneyao Airlines customer service?

Travelers can contact customer care if they need immediate assistance. Here are some of the services you can ask for.
Flight booking services: one is free to call the customer care number to seek flight booking assistance. An agent will book the flight for you for free.
Flight status check: don’t hesitate to call an agent to check your Juneyao Airlines flight status. All you’ll need to do is give them your flight details, such as your ticket reservation number.
Ticket cancellation: if you no longer wish to fly, you can nullify your reservation. Kindly contact customer care to request such a form of assistance.

2. Can I carry a few travel bags?

Yes, you can! However, passengers must be willing to follow all Juneyao Airlines baggage policies. For instance, you must not pack a forbidden item in your luggage bag.

3. How will I know that my flight booking was successful?

Technically, Juneyao Airlines will send you an email confirmation message. If your booking wasn’t successful, you will not receive it. Please complete all the necessary steps to receive this. In some cases, you may not get this due to a technical error.
That’s why it’s advisable for you to contact customer support.

4. Can I fly with my nuclear family members?

Yes, you can! However, you can only book a group reservation if you’re over ten members. Please note that you must specify the number of travelers during booking. For this reason, you can book a reservation for more than one flyer.

5. My Juneyao Airlines reservation is expired. Can I cancel it and seek a refund?

No, you can’t! Usually, Juneyao Airlines cancellation policy solely applies to valid Juneyao Airlines flight tickets. Travelers need to cancel their reservations before they expire lest they lose their hard-earned cash.

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