KLM Customer Service

Know Before Booking KLM Flight Reservations

KLM Royal Dutch Airlines is the flag carrier of the Netherlands. Its headquarters are in Amstelveen and its hub at Amsterdam Airport Schiphol. The airline is a part of the Air France – KLM group and SkyTeam airline Alliance’s member. Currently, the airline is operating a fleet of 115 aircraft, excluding subsidiaries. As one of the popular airlines in the world, the company is dedicated to offering the best services to their customers through their modern and high-class aircraft as well as highly-trained, experienced, and welcoming KLM customer service. The customer service is always ready to help you from KLM reservations, check-in, and to your destination, ensuring that you have the best flying experience.   

All KLM Royal Dutch Airlines Phone Number and Other Details

How to Make KLM Reservations

• It’s easy to make KLM reservations. You can reserve your seat online via the airline’s website or KLM mobile app at the comfort of where you’re, anytime. KLM online booking is convenient, easy, and quick.
• If you’re not familiar with the online platforms, you can call the KLM reservations number +1-855-936-1490 and speak to a representative who will help you make your KLM booking.
• You can also book KLM flights through a trusted travel agent near you or visit person KLM ticketing office at the airport.
• However, online booking is the most convenient way whether you’re booking a trip for yourself or doing KLM group reservations. It’s also a great way to enjoy KLM cheap flights.

Flight Check-in Process

Online Check-in

The online check is open from 30 hours to 1 hour before departure of the scheduled flight. You can check-in on the website by simply entering your flight number and booking code. You’ll get the boarding pass as an electronic ticket on your phone or email in PDF format. 

Mobile Check-in

You can also check-in on your mobile if you have installed the KLM app. The app is available for Android and iPhone. You have all the options available on the website, including seat selection, baggage, etc.

Airport Check-in

It’s simple to check-in at the airport kiosks by following easy instructions and then printing your boarding pass. You can also check-in at the check-in desks if your flight is on the same day. 

Online Check-in Facility

Passengers can opt for online check-in either through the KLM website or the KLM app. The online check-in is available from 30 hours to one hour before your scheduled flight.

Airport Check-in

Passengers can also decide to check-in at the airport, either by using the self-service kiosks or at the check-in desk. For staffed KLM reservations check-in desks, passengers need to check-in between 3 hours to 1 hour prior to their scheduled flight departure.

Also, passengers opting for the self-service kiosk at the Schiphol airport can check-in at any time during the departure day. For other airports, passengers need to check-in at least 2 hours prior to departure.

In-Flight Amenities

Economy Class

Passengers can choose from 4 types of cabin class while doing their KLM flight reservations. These include Economy Class, Premium Economy Class, Business Class, and First Class. 

The KLM’s Economy Class offers great comfort on both European and international/intercontinental flights. The amenities here include a pillow and blanket with a professionally designed seat as well as an in-flight magazine.  

The KLM Economy Class flying within Europe offers comfortable seating along with a sandwich and snack as well as a choice of beverages of either non-alcoholic or alcoholic. Onboard, passengers can enjoy shopping, especially for a flight lasting more than 90 minutes.   

The Economy Class seats are in two categories – Comfort with extra recline of up to 18 cm and Economy Regular with 76 81 cm of legroom. 

Premium Economy

Premium Economy Passengers can enjoy greater legroom and other amazing amenities such as entertainment and meal options. This KLM’s new product is expected to offer customers seats with a greater pitch, width, and configuration.

Business Class

KLM booking on Business Class allows passengers to enjoy comfort, amazing attention to every detail as well as excellent KLM customer service onboard all intercontinental flights. The passengers can enjoy a more generous baggage allowance and freedom to visit the Crown Lounges and earn up to 175 percent miles. 

The Business Class seats are more comfortable at 207cm long and can be fully inclined to 180 degrees. The seats allow passengers to have a refreshing sleep to arrive at the destination feeling revitalized. 

The seats are equipped with in-seat power outlets and privacy canopies to help you enjoy all the comfort. On Airbus A330-200 aircraft, Business class passengers are provided with “sleeper seats” instead of fully-flat beds. 

First Class

There’s no First Class cabin class in the KLM reservations currently. Passengers who wish to book a First Class flight can opt for Business Class instead as the highest cabin class on KLM. It includes a lot of upscale features available in the First class cabins of other airlines.

Inflight Entertainment

Passengers are offered more than 1000 hours of unlimited entertainment onboard all intercontinental flights. You can choose from TV, Movies, and games in Chinese, Arabic, German, French, Japanese, Portuguese, Korean, or Spanish.

TV

Passengers have a wide range of popular TV shows to choose from on their intercontinental flights. One can choose their favorite American sitcom and an informative documentary to enhance their flying experience.

Movies

Choose from award-winning films in a selection of languages on long-haul flights. KLM constantly updates their variety of new releases to allow the passenger to enjoy some of the most up-to-date movies during their flight.

Meal Options

KLM provides passengers with in-flight foods, which depend on the flying route, class, and duration of the flight. For short-haul flights, meal service may be limited to salads, sandwiches, or yogurt.

For KLM’s Economy Class, passengers can choose from a range of hot meals, which are served as a starter and bread. Additionally, passengers can buy items from the menu, which must be ordered well in advance on the KLM website at least 48 hours before departure.

Passengers on Business class can enjoy a specially designed dinner, including a selection of vegetarian soup, a cold starter, a selection of several main dishes, and a selection of many desserts, cheese, or fruit.

Drinks & Alcohol

On all KLM intercontinental flights, passengers enjoy a welcoming drink onboard. There’s also complimentary after-dinner tea, coffee, or liqueur, and a drinks service offering drinks every hour. The drinks are fruit juices and soft drinks, hot drinks, and alcoholic drinks such as fine wines, beer, and liquors.

Special Dietary Requirements

Passengers can request special diets on their flights. These have to be requested at least 24 hours prior to departure time. For Kosher meals, passengers can make orders at least 48 hours via the KLM flight reservations official site.

Baggage Policy

Carry-on Baggage

Passengers flying in the Economy Class should carry one time of hand-baggage with dimensions of 55 x 35 x 25 cm maximum. They are also allowed to carry one personal item, such as a laptop, briefcase, or handbag, with a maximum dimension of 40 x 30 x 15 cm. The combined weight of these two bags must not exceed 12kg. This rule applies to all routes and passengers are advised to check their ticket before travel to ensure that their baggage allowance is according to the rules.  

For Business Class, passengers can carry 2 items of carry-on baggage. Each of these items must not be more than 55 x 35 x 25 cm in dimensions. Moreover, passengers are allowed one personal accessory such as a handbag, laptop, or briefcase. The personal item, however, must not go beyond 40 x 30 x 15 in dimensions. The combined weight of all the 3 items must be 18kg at maximum.

Checked Baggage

Passengers in Economy Class can carry one checked-in baggage with combined dimensions not exceeding 158 cm and the weight of the bag must be 23 kg at maximum. 

Passengers flying Gold and Platinum, Blue Silver, or those in Elite Plus and SkyTeam Elite can also carry one extra checked baggage with the same weight and dimensions as above. 

Passengers traveling on the Light fare don’t have any charge-free checked baggage in their flight ticket.  

On Business class, passengers can carry 2 checked bags and a maximum weight of 32kg each and with the maximum combined dimensions of 158 cm each. 

Those flying on Gold & Platinum, Blue Silver, or those in Elite Plus and SkyTeam Elite can carry one more checked bag with the same weight and dimensions as above. 

KLM Cancellation Policy

• According to the KLM cancellation policy, passengers can cancel their flights up to 24 hours before departure time online on the website or at the airport.
• As per the cancellation policy, all the flight tickets booked within 7 days of departure are subject to cancellation charges even if the cancellation is done within 24 hours of booking.
• Only refundable tickets can request refunds. Non-refundable ones won’t receive refunds upon flight cancellation.
• Once a passenger requests a refund, their refund amount will be transferred back via the same mode of payment and in the same currency in which the tickets were purchased.
• You can get more information on KLM 24 hour cancellation policy by contacting KLM reservations.  

KLM Change Reservations Flight Ticket Policy

• KLM has a flexible service that allows you to change your flight up to three times for free.
• If you’re using the KLM online facility, you can modify your flight’s details, including time, destination, and other modifications free of charge within Europe.
• According to the “KLM delayed flight refund policy”, if a passenger makes modifications in a higher fare flight, they must pay some charges. However, if traveling on the same flight fare, then there will be no charges for making changes. 

Here Is KLM Customer Service Number +1-855-936-1490

KLM is dedicated to ensuring that passengers’ flying experience will be excellent to the best of their ability with the most outstanding customer service possible. KLM customer service works hard to satisfy every customer’s essential needs during their journey both on short and long-haul. Passengers or customers can call the KLM customer service number any time and expect complete and timely information concerning their flight status. The customer service ensures almost immediate responsiveness to all the customer complaints. On receiving any complaint from the passenger, they will provide a response within 60 days.

KLM Flight Reservations – Frequently Asked Questions

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