Icelandair Customer Service

About Airlines


Icelandair Airlines is a highly respectable flag carrier in Iceland. This airline was established in 1937 and has won the hearts of passengers over the years. You’ll be surprised to know that Icelandair Group is the parent company of Icelandair Airlines.

Surprisingly, the airline has an impressive fleet size of 29. Thanks to these planes, the airline flies to over 30 different places across the globe. Therefore travelers have a reason to consider purchasing Icelandair reservations.

Today, the headquarters of the airline is in Reykjavik in Iceland. The airline has partnered with other airlines to take advantage of the Frequent Flyer Program. Notable partners include:

Icelandair customer service

How to Make an Icelandair Reservations


The airline provides the most convenient ways of booking an air ticket. A traveler is at liberty to choose the best booking option for them. If you complete the booking successfully, the airline will assign you an Icelandair reservations number.

  • Contact customer care: any traveler can call Icelandair customer service on +1-855-936-1490 to talk to a live customer care agent. The representative will be more than glad to book the air ticket for you. The good news is that customer care won’t charge you an extra fee for the assistance.
  • Online booking: a passenger can visit official site to book a reservation. Please begin by selecting your preferred type of flight. The next step is to enter the relevant flight details, such as point of departure, travel dates, and cabin class. If you get a suitable flight, click on it, and complete the booking.
  • Live chat: thanks to technological advancement, passengers can chat with the agents directly. Nowadays, the airline has social media pages on platforms such as Twitter and Facebook. Feel free to request flight booking assistance on any of these platforms.

Flight Check-in Process


The airline demands that you confirm your reservation before the flight. In most cases, online check-in opens at least 24 hours before the flight. For this reason, you can check-in the reservation and print the boarding pass before it gets too late.

Here’s how to book an air ticket:

  • Web check-in: the most convenient option is to visit www.icelandair.com. Kindly click on the Check-in option to start this travel process. After that, enter essential details such as the last name and the booking reference. If you can’t remember the ticket number refer to the flight confirmation email that Icelandair Airlines sent you.
  • Check-in in person: another alternative is to check-in at the respective departure airport. The representative will ask for all the necessary travel documents such as your visa and passport.

In-Flight Amenities


The airline enjoys excellent customer ratings due to its mind-blowing in-flight amenities. Ordinarily, the airline will not charge you any penny to access some of these onboard facilities. Such amenities include:

  • Headphones: a passenger can purchase a pair of headphones if they did not carry their own. Each will cost you $10.
  • In-flight magazine: if you love reading magazines, you have a reason to smile. Travelers are free to grab one of the airline’s magazine during the flight.
  • Movies: customers can enjoy the latest movies during the flight. The good news is that the airline offers different movie genres, such as Sci-Fi, action movies, and comedy.
  • Inflight wireless internet: the good news is that passengers can enjoy secure and fast-speed Wi-Fi during the flight. Usually, the airline will charge you a small fee to access the internet for a given period. Today, you’ll have to cough up at least 6 euros to access Icelandair Wi-Fi. Please note that you must first set your electronic device to flight mode to access Wi-Fi.
  • Power sockets: travelers in luxurious travel classes can access power sockets below their seats. Feel free to charge your laptop, iPad, or smartphone for free.
  • USB ports: each passenger’s seat features a USB port. For this reason, you can freely charge your smartphone or iPad during the flight. Please carry your USB cable as airline does not provide it.

Baggage Policy


Travelers can carry luggage bags while flying with Icelandair Airlines. Technically you can add the luggage to your reservation when checking in for a flight. Alternatively, you can call the Icelandair customer service number to pre-purchase baggage.

  • All passengers must abide by the baggage policies in place. Such policies include:
  • Each passenger can bring one personal item.
  • Both Economy Standard and Economy Flex travelers get a baggage allowance of 23 kilograms.
  • Saga Premium passengers get a baggage allowance of 2 travel bags weighing 32 kilograms each.
  • Carry-on luggage must not exceed 10 kilograms for both Economy Standard and Economy Flex passengers.
  • Checked baggage must not have a total dimension of over 62 inches.
  • Carry-on bag should measure 55 centimeters by 40 centimeters by 20 centimeters.
  • Excess baggage will attract an additional baggage fee of $95 for flights to Europe and the United States.

Icelandair Cancellation Policy


The airline sells refundable air tickets to the passengers. Therefore you’re free to cancel an Icelandair online booking if you no longer wish to fly. The good news is that if you cancel the reservation within 24 hours, you get a full refund.

Similarly, if you booked the flight a week in advance, you equally get a full refund. In most cases, the airline charges a minimum flight cancellation fee of $27. The airline usually deducts all applicable charges from the already paid booking fee.

The airline encourages customers not to complete the Icelandair flight check-in process if they are planning to cancel a reservation. You can opt to contact Icelandair customer service to ask them to cancel your reservation.

Another option is to visit www.icelandair.com to revoke the reservation. If your cancellation goes through, you ought to get a refund within 14 business days.

Flight Change Policy

The airline permits you to change an air ticket for whatever reason. Kindly have all the necessary details ready such as the last name and the booking reference.

Here’s how to change a reservation:

  • On Icelandair mobile app: They allows you to change the reservation on the mobile app. Feel free to download this application from Google Play Store or App Store.
  •  Call customer care: They allows you to call customer care to request a flight change service. Don’t hesitate to dial your local Icelandair Airlines phone number to talk to a live agent.
  • Change the flight through a live chat: a third option is to chat with a customer care agent during working hours. Please visit www.icelandair.com and click on the ‘Message Us” icon to start a live chat.
  • At the airport: lastly, you’re free to visit the departure airport to request a flight change service. Kindly request the agents to confirm whether your preferred flight is available first.

About Icelandair Customer Service


The airline has a soft spot for all its passengers. For this reason, they permit travelers to connect with customer care to request assistance. Flyers can get in touch with customer care if they have any issues with flight tickets. Nowadays, you can quickly speak to a customer care agent by direct calling.

Different places have different local customer care number. For instance, if you’re in the US, you should dial +1-800-223-5500.On the other hand, those in the UK can reach customer care on +44-207-7874-10000. Travelers in France can call +33-144-516-051 to talk to a live person.


Frequently Asked Questions


1. When can I request a special meal?

They allows travelers to purchase their favorite meal in advance. Please make the order at least 48 hours before the flight. Only customers with valid reservations can buy a meal or a snack online.

2. I booked my flight via a third party. Can I contact Icelandair customer service to cancel it for me?

No, you can’t! Icelandair Airlines flight cancellation policy only applies to valid reservations. Therefore if you booked the ticket through a travel agency, you must contact them. Unfortunately, some travel agencies only sell non-cancellable air tickets. That’s why you need to ask about the agency’s travel agencies before you complete a booking with them.

3. How will I know about available vacation packages?

The best way to find out is to visit www.icelandair.com. Once you visit the website, navigate to the ‘Vacations’ option. You’ll need to give essential details such as package name, travel type, and the total number of travelers. If you can’t get such an option, you can request an agent to send the link to you. Customer care agents are always available for a live chat.

4. Does Icelandair Airlines fly internationally? What are some of these destinations?

Yes, it does! Technically the airline flies to 16 different countries spread across the globe. They include:
Madrid
Boston
Milan
Denver
Barcelona
Copenhagen
London
Chicago

5. How will I know about Icelandair Airlines routes?

Passengers can easily access the the airline route map. Feel free to visit www.icelandair.com to see this map. The good news is that you can download this map as an XLS file.

6. How will I know the status of my flight?

Nowadays, you can find out about the flight status online within minutes. Better still, you can request an agent to check the same for you.

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