Air Malta Customer Service

About Air Malta


Air Malta is a well-respected flag carrier in Malta. Malta is a relatively small country in Europe. This airline was established in 1973 and has grown immeasurably over those decades. Expectedly, Malta International Airport is the primary hub of this prestigious airline. Additionally, the headquarters of Air Malta is in Luqa, Malta.

At the moment, the airline boasts of an incredible fleet size of close to 10. No surprise that the airline flies to 40 different destinations located on various continents. Therefore travelers can book Air Malta reservations to fly to their preferred destination.

The airline is among the members of the Star Alliance program. For this reason, the airline has partnered with other airlines to enable its customers to take advantage of the benefits of Star Alliance Membership.

Some of these partners include:

Air Malta Customer Service

How to Make an Air Malta Reservations


Travelers are free to book a reservation with the airline at their convenience. You’re free to capitalize on either an online or an offline ticket booking mode to book a flight. Please follow the on-screen instructions carefully to get an Air Malta reservations number.

 Below are all the Air Malta flight booking options in detail.

  • Contact customer service: firstly, you can connect with customer care by direct calling. Don’t shy away from dialing the Air Malta contact number to book an air ticket. The Air Malta customer service phone number is +1-855-936-1490.
  • Book a flight online: a better option is to visit www.airmalta.com to book the reservation. Please click on the Book a Flight option at the top to start the ticket booking process. The next step is to provide all the vital travel details.
  • Visit the Sales offices: Air Malta’s sales offices are situated at Malta International Airport. You’ll get some agents there who will help you book the reservation within a few minutes. The good news is that these officers are open for you 24 hours daily.

You’ll be surprised to know that you can book an air ticket at least 330 days in advance. It’s advisable, that you print the ticket as soon as you receive a flight confirmation message via email.


Flight Check-in Process


The airline dictates that all passengers must confirm their reservations before the flight. Often, online check-in opens 24 hours before the flight and shuts two hours to the flight time. The best way to confirm the reservation is through:

  • Web check-in: you’re at liberty to visit www.airmalta.com to confirm an air ticket. Kindly provide all the required travel details to check-in your flight successfully.
  • Check-in at the airport: a less convenient option is to confirm the reservation at your departure airport. Please note that the deadline for checking in at the airport is 2 hours before departure time.
  • Mobile check-in: the last option is to check-in using your mobile phone. Please visit the airline’s official website and navigate to the ‘Mobile Check-in’ option. The good news is that mobile check-in closes at least an hour before the time of departure. One must provide essential details such as last name, ticket booking number, and PNR.

In-Flight Amenities


Anyone who flies with the airline has no reason to get bored. The airline offers a wide range of amenities to the passengers. However, you must know that the airline will charge you a small fee to access some of these onboard facilities.

  • In-flight entertainment: kids can take advantage of in-flight entertainment.
  • Onboard magazine: passengers can read the impressive Air Malta magazine. The good news is that the airline posts all its magazine issues on www.airmalta.com for the travelers.
  • In-flight bathroom: The airline is among the airline with clean lavatory for the passengers. All customers are free to access this facility at no additional fee. However, you’ll have to notify the cabin crew to get the go-ahead to visit the bathroom.
  • Highly luxurious and comfortable seats: each traveler is entitled to one of these comfy seats. Unlike other airlines, they does not charge you an additional fee to access this facility.
  • In-flight meals and drinks: passengers can request a meal 48 hours before the time of departure. Technically you can call +356-2299-9620 to request an agent to order the meal for you.

Baggage Policy


You’re at liberty to carry travel bags onto the plane. However, you must remember that the airline will charge you a small baggage fee. Today, you can contact Air Malta customer service to request them to add baggage to your reservation.

All travelers with luggage must comply with the baggage policies. Such policies include:

  • Kids under two years get a baggage allowance of 10 kilograms.
  • Smart Business travelers are entitled to a luggage allowance of 64 kilograms.
  • Go Flex passengers get an allowance of 23 kilograms.
  • Passengers can bring excess luggage at an additional baggage charge.
  • Extra luggage of up to 23 kilograms will attract an additional baggage fee of $90.
  • Luggage weighing over 23 kilograms but under 32 kilograms will attract an extra fee of $280.
  • A personal item must not exceed 40 centimeters by 55 centimeters by 25 centimeters.
  • Customers will have to cough up 80 euros for the second handbag.

Air Malta Cancellation Policy


A passenger is at liberty to cancel an Air Malta booking at a small fee. The good news is that the deadline for nullifying an air ticket is a day before the departure date. Therefore you can either visit www.airmalta.com to cancel it.

Alternately, the airline allows you to visit one of its sales offices to cancel the air ticket. Nowadays, the airline permits you to contact the customer center to request a flight cancellation service.

Usually, the airline deducts a minimum flight cancellation fee of $100 from the already paid booking fee. If your refund is less than the service charge, you won’t get any reimbursement.

Flight Change Policy

You’ll be relieved to know that you can change your reservation. Today, the airline will charge you a small flight change fee to rebook. At the moment, the airline deducts a minimum flight change fee of 60 euros.

Here are the flight change options at your disposal;

  • Cancel the flight at the sales office: one can visit any of the sales offices at Malta International airport, to request assistance in canceling a flight. The only disadvantage is that this option is not reliable as you may experience a delay.
  • Online rebooking: better still, you can change the reservation on www.airmalta.com within a few minutes. Kindly begin by searching for your preferred flight before you start this travel process.

About Air Malta Customer Service


Air Malta’s team of employees includes some professional customer care representatives. Passengers are free to get in touch with these agents if they need assistance. The most convenient way of contacting customer care is by direct calling. Feel free to dial +356-2166-2211 to talk to one of the customer care agents.

Unfortunately, customer care representatives are mainly available during the daytime. During the weekdays, you can only reach them between 9:00 am to 6:00 pm. On the other hand, customer care agents are only available between 9:00 am to 1:00 pm during the weekend.

The terrific news is that customer care agents offer a wide range of services to clients. Some of the note-worthy customer care services include:

  • Refund tracking services
  • Flight change services
  • Flight cancellation assistance
  • Baggage recovery services
  • Air Malta book flight services
  • Flight confirmation services.

Frequently Asked Questions


1. Can I order special meals?

Yes, you can! As hinted before, you can order your favorite meal 48 hours before your flight. The agent will prepare the meal for you in time before your flight. It’s crucial that you give all the necessary details about the food for apparent reasons.

2. How can I leave feedback about my experience with Air Malta?

The best way to leave your feedback is on www.airmalta.com. Upon visiting the website, navigate to the Contact Us option. You’ll have to fill in some empty fields such as Message, the subject, surname, and email address.

3. How can I channel my question or complaints to Air Malta customer service?

Please send your questions or complaints to customer care via email. Air Malta Airlines’ email address is customercare.airmalta@airmalta.com. Better still you can call 21662211 to ask your question.

4. Does Air Malta Airlines allow travelers to purchase extra baggage?

Yes, they do! If you’d like to purchase extra baggage, you need to visit Air Malta’s official website. You’ll first have to provide vital details such as your departure airport, booking number, and the travel dates.

5. Does Air Malta Airlines publish its flight schedule online?

Yes, they do! Technically, the airline publishes the flight schedules months in advance. Therefore you can visit www.airmalta.com to view all the scheduled flights. Please enter vital details to search your flight of interest. Such flight details include:
Travel dates
Point of departure
Departure airport

6. What should I do if my luggage gets delayed?

Occasionally, baggage may get delayed owing to unforeseen circumstances. In such a case, you can contact customer support to request baggage tracking services. Better still, if you have the correct baggage tracking number, you can trace it on your own.

✆ Call Now: +1-855-936-1490 +1-855-936-1490