Air Astana is a well-established flag carrier in Almaty. This airline started its operations in 2002, a year after its establishment. Today the headquarters of the airline is in Almaty in Kazakhstan. You’ll be relieved to know that the airline has a shocking fleet size of 25. That explains why the airline flies to nearly 70 different destinations.
Unknown to most people, the airline has partnered with other airlines to achieve a common goal. Some of these partner airlines include;
There are multiple convenient ways of completing an Air Astana reservations. You’re free to capitalize on either an online or an offline booking mode. These options include:
The airline demands that all passengers confirm their Air Astana booking. Usually, this process opens multiple hours in advance. Here’s some good news; they provides different ways of checking in an air ticket.
For instance, you can:
The airline’ travelers enjoy an unforgettable travel experience thanks to incredible in-flight amenities. Below is a summary of some of the onboard facilities available for you.
A traveler can carry a luggage bag onto the plane as they please. However, you must note that the baggage policy expects you to pay up a reasonable baggage fee. Apart from that, the Air Astana stipulates a few baggage policies. They include:
The airline has a strict baggage policy that prohibits some items. Such good include;
They allows you to cancel your air ticket if you no longer wish to fly. You can quickly cancel an air ticket within 24 hours. All you need to do is to provide vital details such as the Air Astana reservations number.
Today the airline charges a minimum flight cancellation fee of $40. Air Astana deducts all applicable charges such as tax and flight cancellation charges from the already paid booking fee. If your flight cancellation is successful, you should receive an email confirmation.
Here’s how to cancel your air ticket.
If you booked your air ticket through a travel agency, you need to contact them. Unfortunately, some travel agencies only sell non-cancellable air tickets. Therefore you cannot cancel a reservation under any circumstance.
Flight Change Policy
Today, travelers can cancel their Air Astana flight tickets for whatever reason.
Below are the two flight change options available for you.
Please note that the Air Astana flight change policy solely applies to valid reservations. Therefore you must rebook before the flight lest you lose your travel funds.
The airline has a team of warm and professional customer care representatives. You’re free to connect with these agents if you need any form of assistance. For instance, you can contact them if you need help in completing an Air Astana book flight. The agents will book the reservation for you for free.
As mentioned before, you can contact customer care directly by dialing +7-727-244-447-7. Alternatively, you can email customer support your concern on firstname.lastname@example.org. They’ll be more than glad to help you out.
The airline prohibits smoking on the plane. Therefore if you’re a smoker, you can smoke before the flight. You can request the security officer to direct you to the smoking zone at the airport. Please note that smoking in a prohibited area can attract a hefty fine.
Yes, you can! Passengers are free to use their electronic devices during the flight. However, if you wish to listen to some music or watch a movie have your headphones or earphones on. The airline does not entertain too much noise during the flight.
No, you can’t! Technically the signals could make communication between the cabin crew with the communication control experts difficult. For this reason, the airline advises all the passengers to turn off their phones during the flight.
You can only switch on your phone once you disembark the plane. Please comply to avoid jeopardizing your life as well as that of others.
Yes, they do! However, the airline only allows kids under two years to fly for free. The good news is that underage kids enjoy a good discount.
No, they can’! Usually, unaccompanied kids can only travel during the day. For this reason, an adult needs to book a daytime flight. Unlike grown passengers, kids cannot fly between 11:00 pm to 6:00 am for apparent reasons.
Yes, they do! A departure tax is a small fee that a country charges each traveler when leaving the country. Technically, Air Astana Airlines includes this tax in the reservation. Other airlines charge the departure tax separately. For this reason, it’s sensible to inquire about this first.