Air Astana Customer Service

About Air Astana


Air Astana is a well-established flag carrier in Almaty. This airline started its operations in 2002, a year after its establishment. Today the headquarters of the airline is in Almaty in Kazakhstan. You’ll be relieved to know that the airline has a shocking fleet size of 25. That explains why the airline flies to nearly 70 different destinations.

Unknown to most people, the airline has partnered with other airlines to achieve a common goal. Some of these partner airlines include;


How to Make an Air Astana Booking


There are multiple convenient ways of completing an Air Astana reservations. You’re free to capitalize on either an online or an offline booking mode. These options include:

  • Contact customer service: you can opt to call an Air Astana customer service agent to book a reservation. Feel free to dial +7-727-244-4477 to request a flight booking service.
  • Email customer care: alternatively, you can request help on call.centre@airastana.com.Usually the airline replies to emails within 24 hours upon receipt. Please include all the relevant flight and personal details in your email.
  • Book a flight website: the third option is to visit www.airastana.com to book an Air Astana online booking. Kindly click on the ‘More Options’ button to navigate to the book flights option. You’ll then have to enter a few essential details, such as flight details.
  • Visit the airport: travelers can visit the airport to book a flight. An agent will book the flight for you and give you the Air Astana reservations number.
  • Book an air ticket on Air Astana mobile app: finally, you can book an air ticket on the mobile application. You’ll only have to follow a few simple on-screen instructions to complete the booking process successfully.

Flight Check-in Process


The airline demands that all passengers confirm their Air Astana booking. Usually, this process opens multiple hours in advance. Here’s some good news; they provides different ways of checking in an air ticket.

For instance, you can:

  • Confirm online: the most convenient way of confirming an air ticket is on www.airastana.com. Please click on the Check-in option to start this online travel process. After that, you’ll have to provide flight details such as your booking reference and your last name.
  • Check-in at the airport: secondly, you can visit the airport to confirm your reservation. Please ensure that you have all your details with you, such as the Air Astana reservations number.
  • On the mobile app: today, travelers can confirm their reservation on the mobile application. Kindly navigate to the check-in option as soon as you open this application.

In-Flight Amenities


The airline’ travelers enjoy an unforgettable travel experience thanks to incredible in-flight amenities. Below is a summary of some of the onboard facilities available for you.

  • In-flight entertainment: the airline entertains passengers, especially if your flight is to take more than 3 hours. The good news is that the airline won’t charge you any penny to access this. You can either opt to watch the latest movie or an equally entertaining TV show.
  • In-flight Wi-Fi: recently, the airline installed Wi-Fi to enable you to remain entertained during the flight. Usually, the airline offers different internet plans for passengers.
  • Amenity kits: these days, the airline gives passengers amenity kits. Each amenity kit contains essentials such as an earplug and socks.
  • Magazine: unlike before, you can now access the Tengri magazine. You’re free to visit tengri.airastana.com to download the softcopy of this magazine. Alternatively, you can read this eye-opening magazine online.
  • Luxurious duvet; some passengers get a duvet to make their travel experience unforgettable. The good news is that the airline won’t charge you any additional fee for this amenity.
  • Inflight entertainment iPad; you won’t believe this; they gives Economy Sleeper passengers an iPad. You can use this facility to access unlimited in-flight entertainment.

Baggage Policy


A traveler can carry a luggage bag onto the plane as they please. However, you must note that the baggage policy expects you to pay up a reasonable baggage fee. Apart from that, the Air Astana stipulates a few baggage policies. They include:

  • Business-class travelers enjoy an allowance of 64 kilograms.
  • Economy class passengers get a luggage allowance of 23 kilograms.
  • Domestic travelers enjoy a maximum baggage allowance of 32 kilograms.
  • A carry-on must not surpass 22 inches by 18 inches by 10 inches.
  • Each passenger can carry one personal item.
  • Checked baggage cannot exceed 157 centimeters.
  • Overweight baggage must not weigh more than 32 kilograms.

Prohibited Items

The airline has a strict baggage policy that prohibits some items. Such good include;

  • Gas cylinders
  • Explosives
  • Spray
  • Ammunition
  • Weapons
  • Flammable liquids
  • Chemicals(except for approved medicines)

Air Astana Cancellation Policy


They allows you to cancel your air ticket if you no longer wish to fly. You can quickly cancel an air ticket within 24 hours. All you need to do is to provide vital details such as the Air Astana reservations number.

Today the airline charges a minimum flight cancellation fee of $40. Air Astana deducts all applicable charges such as tax and flight cancellation charges from the already paid booking fee. If your flight cancellation is successful, you should receive an email confirmation.

Here’s how to cancel your air ticket.

  • Cancel the flight online: you can visit www.airastana.com to cancel a reservation. All you need to do is to fill out an online refund document. Customer care will process your refund request within 14 business days.
  • Call customer support: a less convenient option is to call Air Astana customer service to request ticket cancellation assistance. Although the agent won’t have to pay a service fee, the airline will deduct a small flight cancellation fee.

If you booked your air ticket through a travel agency, you need to contact them. Unfortunately, some travel agencies only sell non-cancellable air tickets. Therefore you cannot cancel a reservation under any circumstance.

Flight Change Policy

Today, travelers can cancel their Air Astana flight tickets for whatever reason.

Below are the two flight change options available for you.

  • Email customer care: you can get in touch with customer service via email to request a flight change service. Don’t hesitate to send the email to call.centre@airastana.com.
  • Phone customer care: better still, passengers can call customer care to request assistance in booking Air Astana flight booking. Air Astana customer service number is +1-855-936-1490.

Please note that the Air Astana flight change policy solely applies to valid reservations. Therefore you must rebook before the flight lest you lose your travel funds.


About Air Astana Customer Service


The airline has a team of warm and professional customer care representatives. You’re free to connect with these agents if you need any form of assistance. For instance, you can contact them if you need help in completing an Air Astana book flight. The agents will book the reservation for you for free.

As mentioned before, you can contact customer care directly by dialing +7-727-244-447-7. Alternatively, you can email customer support your concern on call.centre@airastana.com. They’ll be more than glad to help you out.


Frequently Asked Questions


Can I smoke during the flight?

The airline prohibits smoking on the plane. Therefore if you’re a smoker, you can smoke before the flight. You can request the security officer to direct you to the smoking zone at the airport. Please note that smoking in a prohibited area can attract a hefty fine.

Can I operate my laptop while on the plane?

Yes, you can! Passengers are free to use their electronic devices during the flight. However, if you wish to listen to some music or watch a movie have your headphones or earphones on. The airline does not entertain too much noise during the flight.

Can I switch on my phone during the flight?

No, you can’t! Technically the signals could make communication between the cabin crew with the communication control experts difficult. For this reason, the airline advises all the passengers to turn off their phones during the flight.
You can only switch on your phone once you disembark the plane. Please comply to avoid jeopardizing your life as well as that of others.

Does Air Astana allow kids to fly for free?

Yes, they do! However, the airline only allows kids under two years to fly for free. The good news is that underage kids enjoy a good discount.

Can my unaccompanied kid fly at night?

No, they can’! Usually, unaccompanied kids can only travel during the day. For this reason, an adult needs to book a daytime flight. Unlike grown passengers, kids cannot fly between 11:00 pm to 6:00 am for apparent reasons.

Does Air Astana charge a departure tax?

Yes, they do! A departure tax is a small fee that a country charges each traveler when leaving the country. Technically, Air Astana Airlines includes this tax in the reservation. Other airlines charge the departure tax separately. For this reason, it’s sensible to inquire about this first.

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