Aeromar Customer Service

About Aeromar


Aeromar Airlines is a creditable flag carrier that operates in Mexico. This airline was started in 1987 and has grown immeasurably over the three decades it has been in operation. At the moment, the headquarters of Aeromar is in Mexico City. Additionally, the airline flies to over 20 different destinations.

For this reason, travelers can book Aeromar reservations to a destination of their choice. You’ll be happy to know that the airline has a total fleet size of 10. At the moment, the airline relies on ATR planes for its daily operations.

Aeromar Airlines has partnered with other airlines to favor the passengers. Some of these airline partners include Calafia airlines and United Airlines reservations.

Aeromar Customer Service

Telefono de Aeromar Contact Details


Aeromar Reservations Call Center(55) 5133 1111 in Mexico, 01800 6627 237 for Mexican Republic and For USA +1-855-671-0784
Aeromar telefono+1-855-671-0784
Customer Service Contact(55) 5133 1111
Customer Service Emailsac@aeromar.com.mx

How to Make an Aeromar Reservations


Technically, They provides countless ways of booking an Aeromar flight reservations. Whichever option you choose, your reservation will reflect, and you’ll get a confirmation message with the Aeromar reservations number +1-855-671-0784. Below is a list of the online and offline booking options available for you.

  • Phone customer service: the first option is to get in touch with customer care directly. Don’t hesitate to call the Aeromar customer service number, 1 855 237 6627. A representative will help you to book the reservation within a few minutes.
  • Book the flight on official website: alternatively, you can visit www.aeromar.mx to book the reservation. Once you visit the website, click on the ‘Flights’ option, then enter the relevant details. Some of these crucial details include the type of flight, destination, and point of origin.
  • Chat with customer care: another option is to contact customer service on WhatsApp. The representative will help you to book a reservation within a few minutes. Don’t hesitate to connect with Aeromar customer service on +52-555-133-1111.
  • Book through a travel agency; alternatively, you can book an air ticket through a travel agency. However, such a reservation won’t be subject to travel policies. If you have any issues related to your booking, you’ll need to visit the respective travel agency for help.

Flight Check-in Process


The airline is among the airline that has the strictest flight check-in policy. Usually, the check-in opens at least 24 hours and closes 2 hours before the flight. The good news is that there are countless ways of confirming an Aeromar booking.

Here are some of these reliable options you can explore.

  • Online check-in: one can visit www.aeromar.mx to check in their reservation. Once you visit the website, click on the ‘More Options’ button, and select the Web Check-in option. You’ll need to enter your reservation key and surname and send.
  • Call customer support: another option is to telefono de Aeromar. The representative will confirm the reservation. However, you’ll have to print the boarding pass for yourself. Remember that this document is necessary for clearance at the airport.
  • Checkin at the airport: Aeromar Airlines customer service agents there can help you confirm your reservation. However, you’ll have to provide all the vital travel documents for this option to work.

In-Flight Amenities


Every customer who wishes to complete an Aeromar book a flight is eager to know about the airline’s in-flight amenities. Well, the good news is that this airline has the best onboard facilities. Here is a full list of all these amenities that you can capitalize on.

Onboard entertainment:

  • In-flight bathroom: The airline has the fanciest lavatory for the passengers. You’ll also be amazed by the level of cleanliness there. The good news is that the airline does not charge passengers any penny to access this facility.
  • Fancy leather seats: no other inflight amenity will impress you more than the comfy leather seats. Each passenger is entitled to one of these incredible facilities. Technically, the airline includes the cost of accessing this facility in the reservation.
  • Food and beverages: the flight attendants are always there to serve a finger-licking, upon request. However, in some cases, the airline does not include the food in your reservation. On the bright side, the airline provides all travelers with food and beverages, irrespective of their cabin class.

Baggage Policy


Just like other airlines, they allows passengers to carry baggage. However, all passengers must be willing to abide by all the luggage policies. You can easily add baggage to your Aeromar online booking on official site.

  • Each passenger can bring one carry-on.
  • A passenger can carry on the personal item as long as it weighs less than 10 kilograms.
  • One personal item needs to measure 22 centimeters by 38 centimeters by 65 centimeters.
  • One can bring checked travel bags of under 25 kilograms each.
  • Each traveler can carry a maximum of two travel bags.

If you opt to add your luggage online, you’ll have to clear the baggage fee online. Lucky for you, they offers credible cashless options. You’re free to use your Visa card or MasterCard credit card to clear the luggage fee.


Aeromar Cancellation Policy


The airline gives you the freedom to cancel your reservation. However, you must note that the airline will charge you a non-refundable flight cancellation fee. Travelers must note that the Aeromar cancellation solely applies to valid reservations.

Additionally, the airline will use the same option you used to refund you. For instance, if you used a MasterCard credit card to book, they’ll send the money to the same card. Please, note that the airline charges a refund processing fee of $99.

Ordinarily, The airline deducts all applicable service charges from the already paid booking fee.

Aeromar Flight Change Policy

You can change your reservation if you so wish. The good news is that the airline has a 24-hour flight change policy. If you re-book within 24-hours, no flight change fee will apply. At the moment, the airline will charge you a minimum service charge of $79.

Please note that that the airline’s flight change policy only applies to valid reservations. For this reason, you must re-book before the flight. Once the flight takes off, the booking becomes unusable. Interestingly, customers can re-book to capitalize on Aeromar cheap tickets.

Remember that the flight change policy doesn’t demand an explanation for re-booking.


Contact Aeromar Customer Service


The airline has the most caring customer care agents ever. Travelers can contact them if they need any immediate assistance. For instance, passengers can connect with Aeromar customer service if they have any issues related to flights.

Today, you can either contact customer care directly or chat with them. As mentioned before, you can chat with a customer care agent on +52-555-133-1111. Alternatively, you can visit any of Aeromar social media platforms.

Customer care agents are always available for the customers during office hours. Dial telefono de Aeromar +1-855-671-0784 for customer support.


Frequently Asked Questions


1. How will I know whether my booking was successful?

Whenever a passenger books a Aeromar reservations successfully, they receive an email confirmation code. The confirmation email contains vital details like the ticket number. Kindly do not delete it as you may need that information later on. For instance, if you wish to confirm the flight, you’ll need to provide that ticket number.

2. What is Aeromar’s Airlines’ policy on Visas?

All travelers are responsible for getting all the necessary travel documents. This fact implies that it’s your responsibility to obtain a visa to the country you wish to visit. Some countries may demand that your passport must have a validity of at least 6 months.

3. Can I change the passenger’s name once I complete a booking?

Yes, you can! However, you must note that name changes can only apply to some travel classes. Additionally, you must note that you must change your name at least 24 hours before the flight.

4. What’s the deadline for booking an air ticket?

One can book a reservation at least 2 hours before the flight. Don’t hesitate to phone a customer care representative. If you choose to book a reservation at the airport, please do so 1.5 hours before the flight.

5. Am I at liberty to carry my pet?

Yes, you can! However, you must be willing to abide by the airline’s pet policy fully. For instance, you’ll have to bring the relevant documentation for your pet to get cleared. Additionally, you ought to carry your pet in a well-ventilated pet container.
Each pet carrier needs to measure 40 centimeters by 30 centimeters by 18 centimeters. Kindly note that each kennel can only have a maximum of 7 kilograms.

6. Does Aeromar Airlines allow cats?

Yes, they do! However, you must ensure that your cat is vaccinated against rabies. The airline will expect you to produce a vaccination certificate to prove it. Additionally, you must understand that your cat has to be at least two months old.
Domestic travels will attract a minimum pet fare of $40. On the other hand, an international flight will draw a higher pet fare exclusive of the taxes.

7. Does Aeromar have in-flight Wi-Fi?

No, they don’t! The good news is that the airline allows passengers to bring electronic devices. For this reason, you can enjoy unlimited entertainment offline. Not add that there are power outlets for you to charge your device when necessary.

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