Air Seychelles Customer Service

About Air Seychelles


As the name suggests, Air Seychelles is a famous airline in Seychelles. The airline was established in 1977 and has proven its worth over the years. Unknown to many, the Seychelles government partially owns this renowned flag carrier.

Currently, the airline has a total fleet size of seven planes. At the moment, Air Seychelles fly to nearly ten different destinations; both local and international. You won’t believe that the airline has employed over 600 people.


How to Make an Air Seychelles Reservations


Air Seychelles booking policy offers multiple ways of booking a reservation. Travelers can use online or offline flight booking options. Here are some of these Air Seychelles reservations options.

a) Book a reservation online

A passenger is free to book an Air Seychelles flight booking. One is free to visit www.airseychelles.com to complete a booking. Upon visiting the website, you’ll need to click the Flights option.

The next step is to provide essential details such as”

  • Travel class
  • Destination
  • Travel dates
  • Point of destination

Once you fill out all these details, you’ll need to click the airplane icon. You’ll get a full list of all the scheduled flights. Feel free to select your preferred flight and proceed to the subsequent steps.

b) Phone Air Seychelles customer service

A less convenient option is to call Air Seychelles customer service. Don’t hesitate to dial +1-855-936-1490 to speak to a live customer care agent. You can request an agent to book the flight for you.

Better still, you can ask him or her to take you through the Air Seychelles online booking process. If the Air Seychelles customer service number is off, you can chat with a live customer care agent.

c) Email customer support

The third option is to send an email to customer care. Feel free to send an email to callcenter@airseychelles.com. Kindly include all the necessary details such as flight and personal information.

d) Book through a travel agency

Passengers can book an air ticket through a travel agency. Nowadays, Air Seychelles recognizes third-party Air Seychelles flight tickets. The good news is that the airline travel policies apply to such reservations.

More often than not, customer care replies to emails within 36 hours upon receipt. Once they complete Air Seychelles book flight, they’ll send you a flight confirmation email.

e) Chat with customer care

Lastly, you’re at liberty to chat with a live customer care agent. These days, customer care representatives are reachable on social media platforms such as Facebook and Twitter.


Flight Check-in Process


The airline check-in policy provides many options. Here are a few of these effective flight confirmation options.

a) Web flight check-in

Unlike before, a traveler can confirm an air ticket on www.airseychelles.com.Once you get to the site, click the ‘My Trips’ options. You’ll then need to click the ‘Check-in’ option to enter the necessary flight details.

b) Confirm at the airport

A second option is to complete Air Seychelles flight check-in at the departure airport. You’ll meet a team of professional customer care representatives there. They’ll ask for the necessary travel details and confirm the flight for you.


In-Flight Amenities


The airline without a doubt, has the most luxurious in-flight amenities. Expectedly, travelers need to pay a small fee to access some of these facilities.

  • In-flight entertainment: flyers can enjoy unlimited in-flight entertainment during the flight. Usually, you can access this using your smartphone or laptop.
  • Inflight internet: secondly, passengers can access fast-speed Wi-Fi during the flight. However, you’ll have to cough up a small amount of money.
  • Comfortable seats: each passenger is entitled to one of these luxurious passenger seats. The good thing is that you’ll not have to pay up an additional amount of money.

Baggage Policy


A passenger is free to carry luggage to the plane. Please note that different cabin classes have varying baggage allowance. Here is a list of the baggage policies.

  • A checked travel bag must not weigh more than 32 kilograms.
  • Excess baggage attracts an additional fee of $5 per kilogram.
  • A travel bag weighs 75 centimeters by 43 centimeters by 90 centimeters.
  • Kids enjoy a baggage allowance of 10 kilograms.

Air Seychelles Cancellation Policy


The airline allows you to cancel a valid Air Seychelles flight booking. You’re free to dial +248-4391-000 to request an agent to cancel it for you. Kindly visit www.airseychelles.com to get more information about the refund policy.

Passengers must know that the airline charges a small non-refundable service charge. At the moment, this service charge ranges from $100 to $500. More often than not, the airline deducts this from the already paid booking fee.

Flight change policy

The airline has a customer-friendly flight change policy. A traveler is at liberty to change a reservation if necessary. The good news is that you need not provide a reason for changing a valid Air Seychelles online booking.

Kindly note that Air Seychelles flight change policy expects you to pay a flight fee. Apart from that, you may have to cough up more money if you book a costlier air ticket.


About Air Seychelles Customer Service


Customers can reach customer care representatives on +248-4391000 during office hours. Unfortunately, Air Seychelles customer service agents are only reachable from 8:00 am to 6:00 pm. Please note that the agents are unreachable on Sunday as well as during public holidays.


Frequently Asked Questions


1. Does Air Seychelles charge a service charge?

Yes, they do! For instance, Air Seychelles cancellation policy expects you to pay a service charge. At the moment, the airline charges a service charge of at least $100 for each ticket. Similarly, if you change an Air Seychelles flight booking you’ll have to pay a service charge.

2. Are customer care representatives available 24-hours?

No, they aren’t! Usually, the agents are available from 8:00 am to 6:00 pm. Unfortunately, customer care agents are only available from Monday to Saturday. Please note that the agents are unavailable on Sundays and public holidays.

3. What are some of the destinations that Air Seychelles visits?

At the moment, the airline flies to close to 10 different destinations. Below is a list of some of these destinations.
Praslin
Port Louis
Tel Aviv
Johannesburg
Abu Dhabi

4. Does Air Seychelles have a policy on pregnant travelers?

Yes, they do! Expectant passengers are free to fly with their doctor’s authorization. Such a traveler will have to produce a medical certificate from a qualified doctor. Unfortunately, travelers that are over 38 weeks pregnant can’t fly with Air Seychelles.

5. I had a family emergency and couldn’t fly. Can I request a refund?

Yes, you can! However, Air Seychelles cancellation policy solely applies to valid flight tickets. You’re free to dial the Air Seychelles’ customer care phone number to ask for a reimbursement.

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